Terms & Conditions
Last Updated: 9 September 2026
Welcome to Anis Caftan. By accessing and using our website, or placing an order through our online store, you agree to be bound by the following Terms & Conditions.
Please read these terms carefully before making a purchase.
1. About Our Website
This website is operated by:
BYANISSYAFIQAHISMAIL BUSINESSES
Business Registration No.: 003202109X
Kajang, Selangor, Malaysia
Email: anissyafiqah89@gmail.com
Phone / WhatsApp: 011-1111 20877
We offer batik caftans, blouses, kain pasang and related fashion products through our online store.
2. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements and prices displayed on our website are accurate.
However, slight variations in colour, print placement, texture and appearance may occur due to photography, lighting, screen settings or the nature of batik fabrics.
Please check the product description and available size information before placing your order.
3. Orders
By placing an order, you confirm that the information provided during checkout is accurate and complete.
An order is considered confirmed once payment has been successfully received and the order has been accepted by us.
We reserve the right to contact you regarding your order or, where necessary, cancel an order due to circumstances such as incorrect pricing, stock availability or technical errors.
4. Pricing
All prices displayed on our website are in Malaysian Ringgit (RM) unless otherwise stated.
Prices, promotions and product availability may be changed without prior notice.
The final amount payable will be shown during checkout before you complete your purchase.
5. Payment
Payment must be successfully completed through the available payment methods provided at checkout.
Available payment methods may include online banking, FPX, credit/debit cards, e-wallets or other payment options offered by our payment providers.
Orders will generally only be processed after payment has been successfully confirmed.
6. Shipping & Delivery
We currently provide delivery within Malaysia, subject to the available shipping options.
Orders are normally processed and dispatched within 1–3 working days, excluding weekends and public holidays.
Delivery times may vary depending on the destination, courier service, public holidays, peak seasons and circumstances beyond our control.
Customers are responsible for providing an accurate and complete delivery address.
7. Returns, Exchanges & Refunds
Returns, exchanges and refunds are subject to our Return & Refund Policy.
Customers should contact us within the applicable return period if an item is received damaged, defective or incorrect.
Items generally need to be unused, unworn, unwashed and unaltered to qualify for a return.
Please contact us before sending any item back.
8. Kain Pasang & Fabric
Customers are advised to inspect Kain Pasang and fabric products carefully before cutting, washing, tailoring or altering them.
Fabric that has been cut, washed, altered, stitched or otherwise modified may not be eligible for return or refund.
9. Change of Mind
Returns due to change of mind, colour preference, design preference or incorrect size selection may not be accepted.
Customers are encouraged to review the product details and contact us for assistance before placing an order if they are unsure about sizing or product suitability.
10. Website Content
All content on this website, including photographs, product images, graphics, logos, text and other materials, belongs to or is used by Anis Caftan / BYANISSYAFIQAHISMAIL BUSINESSES unless otherwise stated.
Content may not be copied, reproduced, modified or used for commercial purposes without our prior permission.
11. Website Use
You agree to use this website only for lawful purposes.
You must not misuse the website, attempt to gain unauthorised access, interfere with website operations or engage in activities that may harm the website, our business or other customers.
12. Privacy
We collect and use customer information in accordance with our Privacy Policy.
By using our website and placing an order, you acknowledge that your information may be processed as necessary to complete your purchase, arrange delivery, provide customer support and operate our online store.
13. Third-Party Services
Our website may use third-party services such as payment gateways, courier services, hosting providers and other technical services.
These services may have their own terms and privacy policies, and their availability may be subject to change.
14. Limitation of Liability
We take reasonable steps to ensure that our website and services operate properly. However, we cannot guarantee that the website will always be available, error-free or free from technical interruptions.
We are not responsible for delays or circumstances beyond our reasonable control, including courier delays, technical issues, natural events or other unforeseen circumstances.
15. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our products, services, website or applicable requirements.
The latest version will always be published on this page. Your continued use of the website after any changes means that you accept the updated terms.
16. Contact Us
If you have any questions regarding these Terms & Conditions, your order or our policies, please contact us:
BYANISSYAFIQAHISMAIL BUSINESSES
Kajang, Selangor, Malaysia
📧 anissyafiqah89@gmail.com
📱 011-1111 20877
🤍 Thank You
Thank you for choosing Anis Caftan.
We appreciate your trust and look forward to bringing you beautiful batik pieces that are made to be enjoyed.
Anis Caftan — Wear Art. Feel Confident. Be You.