Shipping Policy
Last Updated: 9 September 2026
At Anis Caftan, we aim to make your shopping experience as smooth and convenient as possible. Please read our shipping policy below for information regarding order processing and delivery.
1. Order Processing
All orders are processed after payment has been successfully confirmed.
Orders are normally prepared and dispatched within 1–3 working days, excluding weekends and public holidays.
During promotions, festive seasons or periods of high order volume, processing may take slightly longer.
2. Shipping & Delivery
We currently offer delivery within Malaysia.
Delivery charges will be calculated and displayed during checkout based on the delivery location and available shipping options.
Estimated delivery time may vary depending on your location, courier service and other circumstances beyond our control.
3. Delivery Address
Please ensure that your name, phone number and delivery address are accurate and complete before placing your order.
Anis Caftan is not responsible for delays or failed deliveries caused by:
- Incorrect or incomplete address
- Incorrect contact information
- Recipient being unavailable
- Failure to respond to courier delivery attempts
If an order is returned to us due to an incorrect address or failed delivery, additional shipping charges may apply for re-delivery.
4. Tracking Information
Where tracking is available, tracking details will be provided to the customer after the order has been dispatched.
Customers may use the tracking information provided to check the status of their delivery directly with the relevant courier.
5. Delayed or Lost Parcels
Once an order has been handed over to the courier, delivery times are subject to the courier’s operations.
In the event of a significant delay, missing parcel or delivery issue, please contact us and we will assist in following up with the courier.
Please note that delivery delays may occur due to circumstances such as bad weather, public holidays, peak seasons or other events beyond our control.
6. Damaged Parcels
If your parcel arrives visibly damaged, please take photographs of the packaging and the item received and contact us as soon as possible.
This will help us investigate the issue and liaise with the relevant courier where necessary.
7. International Shipping
International shipping availability may vary.
If international delivery is available, shipping charges and delivery times will be calculated separately depending on the destination.
Any applicable customs duties, import taxes or other charges imposed by the destination country are the responsibility of the customer.
8. Contact Us
If you have any questions regarding your order or delivery, please contact us:
BYANISSYAFIQAHISMAIL BUSINESSES
Business Registration No.: 003202109X
Location: Kajang, Selangor, Malaysia
Email: anissyafiqah89@gmail.com
Phone: 011-1111 20877
Thank you for shopping with Anis Caftan. 🤍