Frequently Asked Questions (FAQ)
🛍️ About Our Products
1. What products does Anis Caftan offer?
We offer a selection of beautiful Batik Caftans, Batik Blouses and Kain Pasang, designed for both everyday wear and special occasions.
2. Are your products made from batik?
Yes. Our collection features batik-inspired and batik-printed designs with a variety of beautiful floral and contemporary motifs.
3. What type of fabric do you use?
The fabric varies depending on the product. Please refer to the product description for the specific material of each item.
4. Are the colours exactly the same as shown in the photos?
We make every effort to display colours accurately. However, colours may appear slightly different depending on your screen, monitor or device settings.
5. Are your designs suitable for special occasions?
Yes. Many of our designs are suitable for kenduri, weddings, dinner, festive occasions, events and everyday wear.
6. Can I wear Anis Caftan products for everyday use?
Absolutely. Our collection includes comfortable and versatile designs suitable for daily wear, work, outings and casual occasions.
7. Do you offer different designs?
Yes. Our collection includes different batik patterns, colours, sleeve styles and silhouettes.
8. Will the exact batik pattern be the same for every piece?
For printed or patterned fabrics, the placement of the motif may vary slightly from one piece to another. This is normal and makes each piece unique.
👗 Size & Fitting
9. How do I choose the right size?
Please refer to the size guide provided on the product page before placing your order.
10. What if I am between two sizes?
If you are between sizes, we generally recommend checking the garment measurements and choosing the size that provides a comfortable fit.
11. Are the kaftans loose-fitting?
Our kaftan designs generally feature a relaxed and flowy silhouette, but the exact cutting may vary depending on the design.
12. Are the blouses loose-fitting?
Our blouse designs are generally designed for a comfortable fit. Please check the individual product measurements for the exact cutting.
13. Can I request a custom size?
Custom sizing may not be available for every product. Please contact us before placing your order to check availability.
14. Do you provide measurements for each product?
Yes. Where applicable, measurements are provided on the relevant product page.
15. What should I do if I am unsure about my size?
You can contact us through WhatsApp or email and provide your measurements. Our team will be happy to assist you with sizing.
✂️ Kain Pasang
16. What is Kain Pasang?
Kain Pasang is fabric sold as a set/length of material, allowing you to create your own preferred outfit design.
17. How many metres is the Kain Pasang?
The length depends on the product. For example, our selected Kain Pasang may be supplied as 4 metres with a 45-inch width. Please check the individual product description.
18. What can I make with the Kain Pasang?
You can use the fabric to create baju kurung, kebaya, blouse, jubah, kaftan, skirt or other custom designs.
19. Can I choose my own tailor?
Yes. Customers are free to use their preferred tailor to create their desired outfit.
20. Can I return Kain Pasang after it has been cut?
Please contact us and refer to our Return & Refund Policy before cutting or altering the fabric. Cut, altered or modified fabric may not be eligible for return.
🛒 Ordering
21. How do I place an order?
Simply select your desired product, choose the available options, add it to your cart and proceed to checkout.
22. Do I need an account to place an order?
If guest checkout is enabled, you may place an order without creating an account. You only need to provide the required information during checkout.
23. Can I order through WhatsApp?
For product enquiries or assistance with your order, you may contact us through WhatsApp. Orders should preferably be completed through the website where applicable.
24. Can I order more than one item?
Yes. You can add multiple products to your shopping cart before completing your purchase.
25. Can I change my order after placing it?
Please contact us as soon as possible. We will try to assist, but changes may not be possible once your order has been processed or dispatched.
26. Can I cancel my order?
Order cancellation depends on the status of your order. Please contact us as soon as possible if you wish to cancel.
27. How do I know if my order has been received?
After successfully placing your order, you should receive an order confirmation through the email address provided during checkout.
28. What if I don’t receive my order confirmation?
Please check your Spam/Junk folder first. If you still cannot find it, contact us with the email address and details used during checkout.
💳 Payment
29. What payment methods do you accept?
Available payment methods will be displayed during checkout and may include online banking, FPX, credit/debit cards and selected e-wallets.
30. Is online payment secure?
We use secure payment channels and/or third-party payment providers to process payments.
31. Do you store my credit card details?
We do not intentionally store your complete credit or debit card information on our website.
32. What happens if my payment fails?
If your payment fails, please try again or use another available payment method. If the problem continues, contact us for assistance.
33. I was charged but my order is not confirmed. What should I do?
Please contact us with your order number and payment information so we can check the payment and order status.
34. Can I make payment after placing my order?
Orders are generally processed only after payment has been successfully completed and confirmed.
🚚 Shipping & Delivery
35. Where do you ship?
We currently offer delivery within Malaysia. Availability of international shipping may vary.
36. How long does it take to process my order?
Orders are normally prepared and dispatched within 1–3 working days, excluding weekends and public holidays.
37. How long does delivery take?
Delivery time depends on your location and courier service. Actual delivery times may vary, especially during peak periods and public holidays.
38. How much is the shipping fee?
Shipping charges are calculated and displayed during checkout based on the available shipping options and delivery location.
39. Will I receive a tracking number?
Where tracking is available, tracking information will be provided after your order has been dispatched.
40. Can I change my delivery address?
Please contact us immediately if you need to change your address. Changes may not be possible once the parcel has been dispatched.
41. What happens if I enter the wrong address?
Please contact us as soon as possible. If the parcel has already been dispatched, additional delivery charges may apply if re-delivery is required.
42. What if my parcel is delayed?
Delivery times are controlled by the courier after the parcel has been dispatched. If your parcel is significantly delayed, contact us and we will assist in following up with the courier.
43. What if my parcel arrives damaged?
Please take clear photographs of the parcel and product and contact us as soon as possible so we can investigate the issue.
🔄 Returns & Exchanges
44. Can I return an item?
Returns are subject to our Return & Refund Policy and the conditions stated for the relevant product.
45. Can I exchange my item for another size?
Size exchanges may be available depending on stock and our return conditions. Please contact us before sending any item back.
46. Can I return an item that has been worn?
Items that have been worn, washed, altered or damaged may not be eligible for return. Please refer to our Return & Refund Policy.
47. Can I return an item after washing it?
We recommend checking the item carefully before washing. Washed items may not be accepted for return unless the issue is confirmed to be a manufacturing defect.
48. How long do I have to request a return?
The applicable return period and conditions are stated in our Return & Refund Policy. Please contact us as soon as possible if you experience any issue with your order.
💬 Customer Support
49. How can I contact Anis Caftan?
You can contact us through WhatsApp or email.
WhatsApp: 011-1111 20877
Email: anissyafiqah89@gmail.com
50. What information should I provide when contacting customer service?
For order-related enquiries, please provide your order number, name and a brief description of your enquiry. For product enquiries, please include the product name so we can assist you faster.
🌸 Need Help?
Still have questions?
We’re happy to help.
Contact our team via WhatsApp or email and we’ll be glad to assist you with your products, orders, sizing or delivery.
Anis Caftan — Wear Art. Feel Confident. Be You.