Return & Refund Policy

Last Updated: 9 September 2026

At Anis Caftan, we want you to be happy with your purchase. If you receive an incorrect, damaged or defective item, please contact us as soon as possible and we will assist you with the next steps.

1. Eligibility for Return

A return may be accepted if:

  • You received the wrong product or wrong item
  • The product arrived damaged
  • The product has a manufacturing or material defect
  • The item received is significantly different from the product purchased

To be eligible for a return, the item must generally be:

  • Unworn and unused
  • Unwashed
  • Unaltered
  • Free from stains, perfume, makeup or other marks
  • Returned with original packaging, tags and accessories where applicable

2. Return Request Period

Please contact us within 7 days of receiving your order if you wish to report an issue or request a return.

Requests made after this period may not be accepted.

Please provide your order number, photographs of the item and a brief description of the issue when contacting us.

3. Wrong or Damaged Item

If you receive an incorrect or damaged item, please contact us before returning the product.

Clear photographs or videos may be requested to help us verify the issue.

If the issue is confirmed to be our responsibility, we will advise you on the return or replacement process.

4. Change of Mind

Returns due to change of mind, colour preference, design preference or incorrect size selection may not be accepted.

We strongly recommend checking the product description and size information carefully before placing your order.

If you are unsure about sizing, please contact us before purchasing.

5. Kain Pasang & Cut Fabric

For Kain Pasang or fabric products, please check the fabric carefully before cutting, washing, tailoring or altering it.

Once fabric has been cut, washed, altered, stitched or otherwise modified, it may not be eligible for return or refund.

We recommend confirming that the colour, pattern, length and condition are satisfactory before sending the fabric to a tailor.

6. Non-Returnable Items

The following items may not be eligible for return:

  • Items that have been worn or washed
  • Items that have been altered or tailored
  • Cut or modified fabric
  • Items with missing tags or original packaging where applicable
  • Items damaged due to improper care
  • Items with stains, makeup, perfume or other signs of use
  • Items returned after the applicable return period

7. Return Shipping

If the return is due to an error on our part, such as receiving the wrong item or a confirmed defective product, we may assist with the return shipping arrangements.

For returns that are not caused by an error or defect on our part, the customer may be responsible for the applicable return shipping costs.

Please do not send any item back without contacting us first.

8. Refunds

Once we receive and inspect the returned item, we will notify you whether your return has been approved.

If approved, the refund will generally be processed through the original payment method, where possible.

The time required for the refund to appear in your account may depend on your bank or payment service provider.

9. Partial Refunds

In certain circumstances, a partial refund may be considered if an item has a minor issue but remains usable.

Any partial refund will be assessed on a case-by-case basis.

10. Exchanges

Exchanges may be available depending on product availability and the reason for the exchange.

If you require a different size or replacement item, please contact us before returning the original product.

Replacement items are subject to available stock.

11. Refunds for Unsuccessful Deliveries

If an order is returned to us because of an incorrect address, incomplete address, unsuccessful delivery attempts or failure to collect the parcel, additional shipping costs may apply if the customer requests re-delivery.

Any refund in such circumstances may be subject to deduction of applicable shipping or handling costs.

12. How to Request a Return

To request a return, please contact us with:

Order Number:
Customer Name:
Product Name:
Reason for Return:
Photos/Videos of the Product:

Our team will review your request and provide further instructions.

13. Contact Us

For return, exchange or refund enquiries, please contact:

BYANISSYAFIQAHISMAIL BUSINESSES
Business Registration No.: 003202109X
Kajang, Selangor, Malaysia

📧 Email: anissyafiqah89@gmail.com
📱 WhatsApp: 011-1111 20877

Please contact us before sending any return parcel.

Thank you for shopping with Anis Caftan. 🤍